Terms of service

OVERVIEW

Welcome to ORENZA! The terms “we,” “us,” and “our” refer to ORENZA. ORENZA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ORENZA is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services. However, colors and product appearance may differ depending on your device, screen, and display settings.

We do not guarantee that the appearance or quality of products purchased will exactly match how they appear on your screen.

Product descriptions, pricing, availability, and other product information may change at any time without notice. We reserve the right to discontinue products and limit quantities offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. ORENZA reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until ORENZA confirms acceptance and payment has been successfully processed.

Please review your order carefully before submitting it, as ORENZA may be unable to accommodate cancellation or modification requests once an order has been accepted.

If we cancel, change, or decline an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.

Purchases are subject to our Return and Refund Policy.

You represent and warrant that your purchases are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price displayed at the time your order is placed and will appear in your order confirmation.

Unless otherwise stated, listed prices may not include taxes, shipping costs, customs duties, import charges, or handling fees.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You represent that the payment information you provide is accurate and that you are authorized to use the selected payment method.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only and are not guaranteed.

ORENZA is not responsible for delays caused by shipping carriers, customs processing, weather, transportation disruptions, or events outside our reasonable control.

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's services and procedures.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, logos, brand names, text, images, graphics, product photography, videos, audio, designs, layouts, and other content, are owned by ORENZA, its affiliates, or its licensors and may be protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, publicly display, republish, download, store, or transmit material from the Services without prior written permission from ORENZA, except where permitted by law.

ORENZA's name, logos, product names, designs, and slogans are trademarks or intellectual property of ORENZA or its licensors and may not be used without permission.

Shopify's trademarks remain the property of Shopify.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor, control, or manage.

Such tools are provided on an “as is” and “as available” basis without warranties or endorsements.

Your use of optional third-party tools is entirely at your own risk and discretion.

We may also introduce new features, services, or tools in the future, and those features will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links, materials, or functionality provided by third parties.

ORENZA is not responsible for examining or evaluating third-party content, products, websites, or services.

If you choose to access a third-party website or service, you do so at your own risk.

Please review third-party policies and terms carefully before entering into any transaction.

Questions or complaints regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ORENZA is powered by Shopify, which enables us to provide the Services to you.

However, all purchases made from our store are transactions directly between you and ORENZA.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of sales between you and ORENZA, including any injury, damage, or loss resulting from products purchased through our store.

To the extent permitted by law, you release Shopify and its affiliates from claims arising directly from transactions between you and ORENZA.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information related to your use of the Services in order to provide and improve its platform.

Information you submit may be shared with Shopify and other service providers as necessary to operate our store, process payments, fulfill orders, and provide the Services.

Please review our Privacy Policy for further information.

SECTION 11 - FEEDBACK

If you submit reviews, ideas, suggestions, feedback, proposals, or other content to ORENZA, you grant us permission to use, reproduce, modify, publish, distribute, and display that content for lawful business purposes, including improving and promoting our Services.

You represent that you have the necessary rights to submit such content and that your submission does not violate the rights of any third party.

You may not submit unlawful, abusive, defamatory, obscene, misleading, or malicious content.

You are responsible for the accuracy and legality of the content you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct errors, update information, change details, or cancel orders if information is inaccurate, including after an order has been submitted, where permitted by law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

  • Violate any applicable law or regulation.
  • Infringe intellectual property rights.
  • Harass, abuse, threaten, defame, or harm another person.
  • Submit false or misleading information.
  • Upload malicious code, viruses, or harmful software.
  • Send spam, phishing messages, or unauthorized solicitations.
  • Impersonate another person or organization.
  • Collect personal information from others without authorization.
  • Interfere with the security or operation of the Services.
  • Copy, scrape, reproduce, resell, or exploit the Services without permission.

We reserve the right to suspend or terminate access to the Services if we determine that these Terms have been violated.

SECTION 14 - AUTOMATED AGENTS

If automated software, bots, or autonomous agents access or interact with the Services, they must comply with all applicable laws, technical requirements, and restrictions imposed by ORENZA and Shopify.

Automated systems may not conceal their identity, circumvent security measures, bypass access restrictions, or interfere with the normal operation of the Services.

We may limit or block automated access at our discretion.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services if you violate these Terms, misuse the Services, or engage in unlawful activity.

You remain responsible for amounts owed up to the date of termination.

Provisions that by their nature should survive termination, including Intellectual Property, Limitation of Liability, Indemnification, Governing Law, and Privacy provisions, will remain in effect.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services and products are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.

We do not make warranties beyond those that cannot legally be excluded under applicable consumer law.

Nothing in these Terms limits any mandatory rights you may have under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ORENZA, its partners, directors, officers, employees, affiliates, agents, contractors, licensors, service providers, Shopify, and Shopify's affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless ORENZA, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from claims or losses arising from:

  1. Your breach of these Terms.
  2. Your violation of applicable law.
  3. Your violation of another person's rights.
  4. Your misuse of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies referenced on our website, constitute the entire agreement between you and ORENZA regarding your use of the Services.

SECTION 21 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

ORENZA may transfer or assign its rights and obligations where permitted by law.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by the laws applicable in the jurisdiction where ORENZA is legally established, subject to any mandatory consumer protection rights that apply in your country or region.

SECTION 23 - HEADINGS

Headings used in these Terms are included for convenience only and do not affect the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service on this page at any time.

We reserve the right to update or modify these Terms by posting revised terms on our website.

Where required by law, we will provide notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes, subject to applicable law.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

ORENZA
Email: orenza.lb1@gmail.com

Business address: BEIRUT
Phone number: +961-81032611